Reviews

Slater Hogg & Howison Estate Agent has 105 reviews

  • Valued Customer 07-Dec-2017
    Customer Experience

    Happy with the service. Good communication is the key.

    Happy with the communication and marketing of my house.

    Customer Relations Team 08-Dec-2017

    Thank you for the great 5 star review of the service you received from Slater Hogg & Howison in Cumbernauld. It is brilliant to read that you were happy with the communication and the marketing of your house. Kind regards, Emma.

  • Valued Customer 05-Dec-2017
    Customer Experience

    I have already filled a form in. Now decided u r inefficient.

    Stopped pestering me with accounts when payment arranged with my daughter to pay from difference between sale and purchase of properties.

    Customer Relations Team 06-Dec-2017

    I am sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issue you have raised in more detail please email me at review@countrywide.co.uk. Kind regards, Sarah.

  • Andrew Cassells, Glenrothes 05-Dec-2017
    Customer Experience

    A first class service from first class people

    They handled our situation very sensitively, as we were selling due to a bereavement. The level of communication was just right and not only did we receive the advice we wanted, they also listened to us. We came into contact with various people in the Glenrothes office and they were all a credit to your organisation and to the profession, which often receives negative comments. Would, will and have already recommended S H & H to my friends.

    Customer Relations Team 05-Dec-2017

    Thank you for taking the time to leave this wonderful 5 star review and recommendation. The team at Slater Hogg & Howison in  Glenrothes strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with the entire team at the branch. Kind regards, Sarah.

  • Valued CustomerJim, Falkirk 01-Dec-2017
    Customer Experience

    Allways there to help

    Never let you down no matter when you need to them.

  • Valued Customer 01-Dec-2017
    Customer Experience

    My service feedback with Lettings

    There is an assumption that calls can be returned within a short period of time which is not always possible. When ringing back to return calls only one person can respond to query and if they have not been in the office then there does not appear to be good communication between staff.

  • Karen Lappin, Gourock 30-Nov-2017
    Customer Experience

    Disappointment

    Initial contact with the valuer was positive. However, the actual sales process was very poor. The house went live on the Thursday and they had no assisted viewing slots available for the Saturday! Surely, a little planning would be have been advantageous. Viewings were organised as 'open house / group viewings' , not explained to me at the point of signing to their service. I had estate agents doing the viewings who had not previously seen the property. In the end, we had to do viewings ourselves and my sister essentially sold the property. I had no contact from anyone from the point of agreeing the price through to completion, although they did contact my lawyer to find out how the conveyency was going along (obviously keen to get their fee!). A week before our completion date, I received an invoice for their fee, with no covering letter...just a plain invoice from them. I waited a few days after completion to see if anyone would have the manners to call me and thank me for my business, but alas, nothing. I took the liberty of calling Stephen Leighton, who had persuaded me to use his service to give my feedback on the service. I would not recommend Slater Hogg and their service to anyone. The housing market in Scotland is not exactly buoyant and this service was well below expectation. I am only grateful that the property sold quickly and that I did not have a prolonged dealing with them.

    Customer Relations Team 01-Dec-2017

    I am sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk. Kind regards, Sarah.

  • Valued Customer 30-Nov-2017
    Customer Experience

    My service feedback with Sales

    Professional, efficient service. Staff friendly, knowledgeable and helpful.

    Customer Relations Team 30-Nov-2017

    Thank you for your wonderful 5 star review of Slater Hogg & Howison in Glasgow. It's fantastic to see that the team has delivered a great service in keeping with our company values and that you were able to take advantage of their knowledge and experience. Kind regards, Graham

  • Valued Customer 24-Nov-2017
    Customer Experience

    My service feedback with Sales

    Pleasant friendly service and excellent communication.

    Customer Relations Team 24-Nov-2017

    Thank you for your kind 5 star review for our Newton Mearns branch of Slater Hogg & Howison Estate Agent. I am pleased to learn that you found the team friendly and communication was excellent. Kind regards, Sarah.

  • Valued Customer 18-Nov-2017
    Customer Experience

    My service feedback with Sales

    Terrible.......just terrible

    Customer Relations Team 18-Nov-2017

    Thank you for taking the time to leave us your feedback. I am sorry that on this occasion it does not look as if we have delivered the usually high standard of service we would expect. Customer service is very important to us and we do always like to take any opportunity to learn about how we can improve our service. If you would like to discuss with us further your experience, please feel free to contact us via review@countrywide.co.uk. Kind regards, Scott.

  • 18-Nov-2017
    Customer Experience

    Craig went the extra mile to help

    Everything was handled quickly and efficiently , and you were kept up to date with how the process .

    Customer Relations Team 18-Nov-2017

    Thank you for your wonderful 5* review of Craig and the team at Slater Hogg & Howison in Kilmarnock. It was brilliant to read that everything was handled quickly and efficiently, and that you were kept up to date with how the process was going. Kind regards, Scott